When Knit Collage, an online yarn store and knitting community came to us and told us they wanted a custom loyalty program, we got to work. We wanted to give them a way to reward loyal customers through a points system that’s automatic and easy to administer. Now their community of knitters can reap the rewards and continue making beautiful things out of yarn. Who is...
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As workers and businesses become fully remote, it’s more important than ever to be responsive, approachable and able to explain complex issues and processes in human terms. Placing a high value on communication is important because IT can be a complicated and unapproachable area. It’s crucial that IT companies communicate openly with their customers to maintain a mutual flow of understanding between both parties.Our goal...
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Offshoring is when a company ships its processes and practices overseas with the intention of saving a quick buck. The services are completed by lesser-developed countries, so the initial cost may appear to be less expensive. However, the overall cost usually ends up being much higher than originally estimated.Oftentimes cheap = more expensive in the long run. An incredible amount of time, money and energy...
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As more and more businesses set up shop online, growth in the e-commerce sector continues to explode. According to Ecommerce Guide, experts predict that retail e-commerce sales will reach $4.13 trillion by the end of 2020. That is a sign of extraordinary expansion and high potential for online businesses. To put it festively (as Halloween is tomorrow), it may feel spooky if your e-commerce hosting platform...
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As the weather gets chillier and the leaves turn brown, it can only mean one thing in the e-commerce town - Black Friday is upon us! In 2019, retail sales were at an all time high during the window of Black Friday shopping. Statistics show that online sales hit $7.4 billion, with mobile purchases contributing $2.9 billion on Black Friday alone. An additional $4.4 billion was...
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Today is my 3-month anniversary with Westmount Solutions and it's been amazing so far. To celebrate, I am reflecting on my first week and taking you behind the scenes of who we are as a company. First Week Takeaways: The relationships within the team at Westmount Solutions are incredibly supportive. Everyone ends their days by asking, “How can I help before I go?” It is important to...
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